WE PROPOSE "AGILE BUSINESS FOR FRAGILE TIMES"

SQ Plus offers comprehensive professional services that encompass everything from service excellence to organizational change to keep your business implementation smooth and on schedule.

• We evaluate customer expectations versus actual service standards. This would enable us to understand the finer nuance of the operations of the business, the set backs if any in the delivery cycle etc. We would then devise and re route the resources to improve on the existing control and systems and to map out an appropriate growth plan for the firm.
• We set standards, train staff, evaluate the service process for results, audit service and upgrade continuously to meet the most exacting business goal and to give the much needed cutting edge to an organization to effectively position itself in the top rung of industry.
• We also evaluate and develop quality systems to enhance service quality, to deliver profits as well as undertake financial and operational audits to analyze the health of an organization. Quality standards improvement is the most cost effective solution, engineered by us with available manpower and resources. When the central focus is service standards, its impact spreads to other areas such as motivation and ethics leading to further improvement in business performance.
• We help organizations sharpen their focus on customer service and customer satisfaction as a business process. We develop Customer care plans for the service organizations. We do exploratory research in areas of service industry and also develop Project feasibility reports, with detailed analysis of cost, time schedules, milestones for progress, and control systems. The projects are continuously supported with our planning, analysis, training and control till completion.
• We have expertise to manage the operational quarters of hotels, restaurants, hospitals, etc.
• We develop sustainable business plans aligned with the promoter's vision of profitability and growth goals.
• We undertake financial and operational audits to analyze the health of an organization.

OUR SIMPLE CUSTOMER RETENTION FORMULAE:

• 95% of customers who rate service as "EXCELLENT" will repurchase from an organization and are likely to switch to another product or service provider. For those customers who rate service as "good" the number drops significantly to 60%.
  
• The key to enhancing revenue opportunities is linking particular products and services to particular customer segments.
• Improve revenues through increased customer satisfaction and retention by better aligning products and services to customer needs and then improving customers' access to those products and services through improved delivery channels.