"MAN IS THE PRINCIPAL SYLLABLE IN MANAGEMENT"

After a distinguished tenure in the hospitality sector with over 100 man-years of experience between them, a team of senior professionals came together to promote a movement called SERVQUAL PLUS for the benefit of businesses.

The promoters of Servqual Plus bring with them abundant experience from their association with the Taj Group of Hotels in India and abroad. Servqual Plus is proud to be associated with some of the leading players in the service industry such as Hotels, Restaurants, Hospitals and Mutual Funds in India and overseas.

VISION
Our Vision is to bring about customer delight in service-oriented organizations and pave the way for a long-term relationship with the customer.

MISSION
Our Mission is to improve the Quality of Service in businesses with high customer interaction resulting in increased profitability.

SQ PLUS PEOPLE
Mr. Harish C. Dhingra CEO - A graduate in Management and Tourism from the Salzburger Hotel Fachschule Badhofgastein , Austria.

A Certified Hotel Administrator (CHA) Mr. Dhingra has extensively trained both in India and overseas and is an alumini of the Cornell University, Ithaca, New York and the Asian Institute of Management, Manila.

Joining the Taj Group in the early 70's, Mr. Dhingra rose rapidly to senior positions within and outside India. He was functionally responsible for operations, new product development as well as product upgradation . He held the position of Executive Director with Oriental Hotels Limited - a blue chip Taj Group - Tata Group Company prior to his early retirement, to take up the subject he loved - Quality Customer Service.

He has also served as a resource person and consultant to the World Bank, where he headed the World Bank's Tourism Initiative "Training and Human Resource Development for the Tourism Industry" in Yemen. He has been the Convener of the Tourism Panel of CII in Tamil Nadu.

As CEO of Servqual Plus, Mr. Dhingra spearheads this International Management Solutions Consultancy firm, which is focused on providing Total Solutions in Key Areas for companies in the service industry, the clientele which includes the Apollo Group of Hospitals, Franklin Templeton Investments, Hotels, Restaurants etc. Especially in the area of creating customer satisfaction and delight, Mr. Dhingra's vast experience and knowledge provides an invaluable insight for companies seeking practical solutions to upgrade their operations, delivery and profitability.

"For a CEO, Yesterday's worst Nightmare is Today's Reality". - Harish Dhingra

OTHERS AT SQ PLUS
Ms. Ritika Dhingra, Director, Finance
Mr. Natarajan. T, Director
Ms. Subha Raghu MBA (Marketing & Human Resource Development), Asst. Manager, Marketing
Ms. Shoba Kumar MA (Mass Communication) Asst Manager, Operations
Mr. Jacob. T CFA Business Analyst